Junior Operations Quality Analyst - Remote in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Join TELUS Digital, a global leader in digital transformation and customer experience solutions, as a Junior Operations Quality Analyst and play a pivotal role in shaping exceptional customer interactions. In this dynamic position, you'll work remotely from beautiful locations in Bali, such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Junior Operations Quality Analyst, you'll be responsible for monitoring and improving the quality of operations processes, ensuring that our customers receive the best possible service. This role offers a unique opportunity to work with a diverse and talented team, while contributing to a company that is at the forefront of the digital transformation revolution.

In this role, you'll be working closely with cross-functional teams to identify areas for improvement, develop and implement quality improvement initiatives, and ensure that our operations processes are aligned with industry best practices. You'll also be responsible for conducting regular quality audits and providing recommendations for process improvements. With your strong analytical skills and attention to detail, you'll play a key role in ensuring that our operations processes are efficient, effective, and customer-centric.

TELUS Digital is committed to fostering a diverse and inclusive workplace, and we welcome applications from candidates of all backgrounds and experiences. If you're passionate about digital transformation, customer experience, and quality improvement, and you're looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze operations processes to identify areas for improvement and ensure compliance with quality standards.
• Conduct regular quality audits and inspections to assess the effectiveness of operations processes and provide recommendations for improvement.
• Develop and implement quality improvement initiatives, such as lean and six sigma, to streamline operations processes and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and resolve quality issues, and ensure that operations processes are aligned with industry best practices.
• Utilize data analytics tools, such as SQL and Tableau, to track and analyze operations data, and provide insights to support decision-making.
• Prepare and present regular reports on operations quality metrics, trends, and improvement initiatives to stakeholders.
• Stay up-to-date with industry trends and best practices in operations quality and process improvement.
• Provide training and guidance to operations team members on quality standards, processes, and improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Operations Management, Industrial Engineering, or a related field.
• 1-3 years of experience in operations quality, process improvement, or a related field.
• Strong analytical and problem-solving skills, with the ability to identify and resolve quality issues.
• Proficiency in data analytics tools, such as SQL and Tableau, and experience with data visualization and reporting.
• Knowledge of quality management systems, such as ISO 9001, and experience with quality audits and inspections.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with Agile and Lean methodologies, and experience with process improvement initiatives.

🛠️ Keahlian

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