Branch Remedial Head - WOM Finance (Bagan Batu, Rokan Hilir)

Join WOM Finance as a Branch Remedial Head in Bagan Batu, Rokan Hilir and lead our efforts to optimize loan recovery strategies while maintaining strong customer relationships. In this pivotal role, you will oversee the remedial process, ensuring that delinquent loans are managed effectively and efficiently. This position is crucial for maintaining the financial health of our branch and driving overall business growth.

As a Branch Remedial Head, you will work closely with our loan officers and customers to develop and implement tailored recovery plans. You will leverage data analytics and industry best practices to identify patterns and trends in loan delinquency, enabling you to make informed decisions that enhance recovery rates. This role offers a unique opportunity to make a tangible impact on our customers' financial well-being while contributing to the success of WOM Finance.

📋 Tanggung Jawab Pekerjaan

• Oversee the entire remedial process, from identification to resolution of delinquent loans.
• Develop and implement recovery strategies tailored to individual customer needs.
• Conduct regular reviews of delinquent accounts to assess progress and adjust recovery plans as necessary.
• Collaborate with loan officers to maintain strong customer relationships throughout the recovery process.
• Analyze data to identify trends and patterns in loan delinquency, providing insights to support decision-making.
• Monitor and report on key performance indicators (KPIs) related to loan recovery.
• Ensure compliance with internal policies and regulatory requirements.
• Provide training and support to loan officers on best practices in loan recovery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 5 years of experience in loan recovery or a similar role within the financial services industry.
• Strong understanding of Indonesian financial regulations and lending practices.
• Proficient in using data analytics tools such as Excel, Power BI, or similar software.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Knowledge of customer relationship management (CRM) systems is a plus.
• Familiarity with the banking and financial services industry in Indonesia.

🛠️ Keahlian

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