Sales Retention Specialist - Berau

Astra Credit Companies · 📍 Berau, Kalimantan Timur · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 4000000 - 6000000
Astra Credit Companies is seeking a dedicated Sales Retention Specialist to join our team in Berau, Kalimantan Timur. This role is crucial in maintaining and growing our customer base, ensuring customer satisfaction, and driving sales performance. If you are passionate about customer service and have a knack for building strong relationships, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer retention strategies to minimize churn and maximize customer lifetime value.,Monitor customer behavior and identify opportunities to improve customer satisfaction and loyalty.,Collaborate with sales teams to understand customer needs and provide targeted solutions.,Conduct regular customer feedback sessions to gather insights and address concerns.,Create and maintain detailed customer profiles to track interactions and preferences.,Analyze sales data to identify trends and patterns that can inform retention strategies.,Provide exceptional customer service to ensure high levels of customer satisfaction.,Stay updated with industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in sales or customer service, preferably in the financial services industry.,Strong understanding of customer lifecycle management and retention strategies.,Excellent communication and interpersonal skills.,Proficient in using CRM software and data analysis tools.,Ability to work independently and as part of a team.,Familiarity with Indonesian market and customer preferences.,Strong problem-solving and analytical skills.

🛠️ Keahlian

Customer Relationship Management (CRM)Data AnalysisSales StrategyCustomer Feedback AnalysisCommunication SkillsProblem-SolvingIndustry KnowledgeTeam Collaboration
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