Front Desk Duty Officer

Join Tugu Hotel, a premier luxury hospitality brand, as a Front Desk Duty Officer in Jakarta. We seek a dynamic professional who embodies leadership, passion for guest service, and a business-minded approach to elevate our guest experiences.

In this role, you'll be the first point of contact for our guests, ensuring a seamless and memorable stay. You'll manage check-ins and check-outs, handle reservations, and provide exceptional customer service. Utilizing our property management system (PMS) like Opera or Guestline, you'll coordinate with housekeeping, food and beverage, and other departments to ensure smooth operations. This is a fantastic opportunity to grow within a reputable hotel chain, with potential for advancement to roles like Front Office Manager.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently, ensuring accuracy and compliance with hotel policies.
• Handle reservations, cancellations, and modifications using our PMS (Opera or Guestline).
• Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinate with housekeeping, food and beverage, and other departments to ensure smooth operations.
• Monitor guest room inventory and report any issues to the front office manager.
• Assist in training new staff and maintaining high standards of service.
• Maintain a clean and organized front desk area, ensuring all necessary documentation is up-to-date.
• Stay updated on local attractions, events, and promotions to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk operations or similar roles in the hospitality industry.
• Proven track record of exceptional customer service and guest satisfaction.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Fluent in English, both written and spoken, with good communication skills.
• Basic knowledge of PMS software like Opera or Guestline is a plus.
• Ability to work in a fast-paced environment, often with tight deadlines.
• Valid ID and the ability to work legally in Indonesia.
• Willingness to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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